FAQ

We offer various payment options, such as Bancontact, Visa, and PayPal. The available payment methods depend on the country from which you are placing the order.

Shipping costs are calculated per country. You can read more about this in our shipping policy.

The Global Medics webshop can only be used for home deliveries.

If you enter your VAT number in your account, you can purchase VAT-free. Provided that the VAT number is from outside Belgium and the goods are shipped to an address outside Belgium.

As soon as your package has been collected by the shipping service, you will automatically receive an email with a tracking code at the email address associated with your account.

Please contact us by phone as soon as possible at +32 (0) 13 556 106. If your parcel has not yet been dispatched, we can still change the delivery address. If your parcel has already been collected by the shipping service, we cannot guarantee that any changes can still be made.

Please contact us by phone as soon as possible at +32 (0) 13 556 106. If your parcel has not yet been dispatched, we can still change the contents. If your parcel has already been sent, you can return it (see section ‘I would like to return an item’).

Please contact us as soon as your package has not received a new scan for more than 5 working days; only then can we open an investigation with the shipping service. In that case, you may send the following details to info@globalmedics.be:

• Name of the account the order was placed on
• Order number
• Tracking code of the package

As soon as we have received this information, we can open an investigation with the shipping service (from Monday to Friday). The average response time of the shipping service is 48 hours.

PLEASE NOTE: After 14 days have passed since the last scan, we can no longer initiate an investigation, so please contact us in good time if you suspect something is wrong with your shipment

Check all possible locations around your house to see if the courier has left the package in a safe place. Be sure to also check with your neighbors to see if they may have received the package.

If you cannot find the package, please send the following information to info@globalmedics.be:

• Name of the account the order was placed on
• Order number
• Tracking code of the package

As soon as we have received this information, we can open an investigation with the shipping service (from Monday to Friday). The average response time of the shipping service is 48 hours.

PLEASE NOTE: We can no longer start an investigation 14 days after the last scan, so please contact us in good time if you suspect that something is wrong with your shipment.

If your order contains an incorrect item, please send the following information to info@globalmedics.be:

• Name of the account the order was placed on
• Order number
• List of the incorrectly delivered items
• Photos of the entire shipment (contents, packaging, and shipping label)

You will then receive a return label from us with which you can return the items. As soon as we have received your return shipment with the incorrect items, we will send the correct item (provided that the returned item has not been opened or damaged).

If your order contains damaged items, please send the following information to info@globalmedics.be:

• Name of the account the order was placed on
• Order number
• Description of the damaged items
• Photos of the entire shipment (contents, packaging, and shipping label)

Once we have received this information, we can open an investigation with the shipping service (from Monday to Friday). The average response time of the shipping service is 48 hours.

The damaged goods must be kept in their original packaging until the investigation is concluded. It is possible that DPD will collect the damaged goods for inspection.

Damage caused by accidents, misuse, or negligence will not be reimbursed.

PLEASE NOTE: damage must be reported within a period of 7 calendar days. The day of delivery counts as day 1. After this period, it is no longer possible to open an investigation.

If you wish to return one or more items, this is only possible if the following conditions are met:

1. The item is unopened and undamaged
2. You have been in possession of the order for less than 5 working days

If these conditions are met, you may return the items together with the delivery note to:

Truibroek 94/10, 3945 Ham, Belgium

Return costs are at your own expense. You must create and pay for a return label yourself using a carrier of your choice. The return shipment is entirely at the customer's risk. If an item is returned from outside the European Union, the customer is also responsible for paying import duties. In the event of loss or damage to the package, Global Medics cannot be held responsible and no refund can be issued.

The refund will be made via the same method as the original payment and to the original account number. The account number cannot be changed for the refund.

Exchanges are not possible, only returns. If you would like an exchange, we recommend that you place a new order for the item you would like instead. You may also choose to wait until the return has been processed and the funds from the original order have been refunded to your account before ordering the correct item.